Refund Policy — 30 Days

Refund requests must be submitted within 30 days of the date of payment. Requests received after this period may not be eligible for review unless otherwise required by law or separately agreed in writing.

To request a refund, send your request by email to help@orionretailfixturing.com. Please include the payment date, a description of the product or service, the amount paid, and the reason for the request so it can be reviewed properly.

Custom, special-order, already-delivered, already-used, or completed services may not qualify for a refund unless required by law or separately agreed in writing. Fees that have already been applied toward completed work, sourced equipment, or fulfilled orders may be non-refundable.

All refund requests are subject to review. Approval is not automatic. After a request is received, it will be evaluated against this policy and any written agreement that applies to the specific transaction. We will communicate the outcome of the review using the contact details you provide.

If a refund is approved, it will be issued using a reasonable method related to the original payment. The time required for the refund to appear may depend on the payment provider or financial institution involved.

Nothing in this policy limits any rights you may have under applicable law. Where the law provides protections that exceed this policy, those legal requirements will apply.

For refund questions or to submit a request, contact help@orionretailfixturing.com.